• https://theoejwilson.com/
  • mariatogel
  • santuy4d
  • garuda slot
  • garudaslot
  • https://edujournals.net/
  • nadimtogel
  • https://mitrasehatjurnal.com/
  • slot gacor hari ini
  • g200m
  • 55kbet
  • slot gacor
  • garudaslot
  • link slot gacor
  • PENGARUH KOMPETENSI KARYAWAN FRONTLINER TERHADAP EFEKTIVITAS PELAYANAN PADA PT BANK BTN (BANK TABUNGAN NEGARA) Tbk CABANG PALEMBANG | LARASATI | Jembatan : Jurnal Ilmiah Manajemen

    PENGARUH KOMPETENSI KARYAWAN FRONTLINER TERHADAP EFEKTIVITAS PELAYANAN PADA PT BANK BTN (BANK TABUNGAN NEGARA) Tbk CABANG PALEMBANG

    RETNO LARASATI, YULIANSYAH M DIAH, RUSMIATI SOFYAN

    Abstract


    ABSTRACT

    This study aims to investigate the influence of Employee Competence frontliner towards Effectiveness Of Services In PT Bank BTN Tbk Palembang Branch. The hypothesis of the existing problems, namely: "frontliner competency has positive and significant impact on the effectiveness of services in PT Bank BTN Tbk Palembang Branch".

    The Sampling technique in this study using censuses method. The methods of data collecting used to conduct this study were questionnaires test to validity and reability of questionnaires and used 46 respondens. Meanwhile the methods of data analysis, the researchers used a test instrument to test the validity and reliability of the questionnaire. Furthermore, a simple regression analysis was used to find the regression equation. Then, correlation and coefficient determination test were done to find out the relationship between the independent and dependent variables and to find out how much the independent variable was influenced by the dependent variable.

    The results of this study show that the employee competence frontliner towards effectiveness of services PT Bank BTN Tbk Palembang branch of 11.2%.


    Full Text:

    PDF


    DOI: https://doi.org/10.29259/jmbt.v10i1.3280

    Refbacks

    • There are currently no refbacks.



    Jembatan : Jurnal Ilmiah Manajemen
    Jalan Raya Palembang-Prabumulih Km. 32 
    Jurusan Manajemen, Fakultas Ekonomi Universitas Sriwijaya 
    Indralaya, Sumatera Selatan, Indonesia
    Email: jembatan@unsri.ac.id, Tel/Fax : (0711)580231


    p-ISSN: 0216-6836 e-ISSN: 2685-838X


     

    Lisensi Creative Commons

    Jurnal Ilmiah Manajemen 

    oleh Jembatan disebarluaskan di bawah Lisensi Creative Commons Atribusi-NonKomersial-BerbagiSerupa 4.0 Internasional

    Statistik Pengunjung