• https://theoejwilson.com/
  • mariatogel
  • santuy4d
  • garuda slot
  • garudaslot
  • https://edujournals.net/
  • nadimtogel
  • https://mitrasehatjurnal.com/
  • slot gacor hari ini
  • g200m
  • 55kbet
  • slot gacor
  • garudaslot
  • link slot gacor
  • DAMPAK LAYANAN DAN KUALITAS SISTEM PADA KEPUASAN PELANGGAN | Sjahruddin | Jembatan : Jurnal Ilmiah Manajemen

    DAMPAK LAYANAN DAN KUALITAS SISTEM PADA KEPUASAN PELANGGAN

    Herman Sjahruddin, Ketut Asteri

    Abstract


    Customer satisfaction is an important factor in the sustainability of the company. Some researchers explore the determining factors of creating customer satisfaction. Based on the statement, this study retests the effect of service quality and system quality on customer satisfaction. The data obtained in this study was obtained through the dissemination of questionnaires with a sample number of 120 respondents and there were 21 data that were not used because they did not meet the criteria in the study. Sampling techniques in this study is accidental sampling, the results of regression testing show that good quality of service will drive the level of customer satisfaction. The condition is different from the quality of the system which shows that the quality of the system does not contribute to customer satisfaction

    Keywords


    Servqual, System Quality, Customer Satisfaction.



    DOI: https://doi.org/10.29259/jmbt.v18i2.14674

    Refbacks

    • There are currently no refbacks.



    Jembatan : Jurnal Ilmiah Manajemen
    Jalan Raya Palembang-Prabumulih Km. 32 
    Jurusan Manajemen, Fakultas Ekonomi Universitas Sriwijaya 
    Indralaya, Sumatera Selatan, Indonesia
    Email: jembatan@unsri.ac.id, Tel/Fax : (0711)580231


    p-ISSN: 0216-6836 e-ISSN: 2685-838X


     

    Lisensi Creative Commons

    Jurnal Ilmiah Manajemen 

    oleh Jembatan disebarluaskan di bawah Lisensi Creative Commons Atribusi-NonKomersial-BerbagiSerupa 4.0 Internasional

    Statistik Pengunjung